Clear order expectations
Shipping & Returns
Orders ship from Zhengzhou, China. Processing usually takes up to 3 business days. Delivery is estimated at 5–12 business days after dispatch. Shipping charges and order totals are shown before payment. The guidance below explains what happens before and after shipment.
Worldwide shipping, clearly priced
Orders with a product total of or more after discounts receive free worldwide shipping. Below , customers pay the delivery charge below. Your total is the product price minus discounts, plus shipping.
| Delivery country | Shipping below after discounts |
|---|---|
| United States | .35 |
| United Kingdom | .59 |
| Canada | .56 |
| Australia | .71 |
| Sweden | .30 |
| Saudi Arabia | .90 |
| Denmark | .06 |
| Philippines | .55 |
| Other | .90 |
The UK and Australia use a single countrywide rate. Select Other and then your actual country if it is not listed above. Adding packs does not increase the standard order shipping charge.
From order to delivery
Ships from Zhengzhou, China.
Orders are usually processed within 3 business days. After dispatch, estimated delivery is 5–12 business days. These periods are separate; transit estimates do not include processing time. Order confirmation means we received the order. A shipment email and tracking link are sent when tracking is available. Delivery estimates are not guarantees because carrier scans, weather, address issues, and regional delays can affect transit.
- Order receivedCheck the confirmation email and shipping address.
- Order preparedThe order is reviewed and prepared for the carrier.
- Shipment updateTracking is sent when the carrier provides it.
- Delivery supportContact us if tracking is missing, stalled, or marked delivered but not received.
Before shipment
Address changes and cancellations
Contact us as soon as possible with your order number. We cannot promise a change after fulfillment has started or a parcel has been handed to the carrier.
Order problems
Damaged, incorrect, or missing items
Email your order number, checkout email, a short description, and clear photos when relevant. Keep the packaging until support has reviewed the request.
Return overview
Contact us within 30 days of delivery.
Unopened and unused items may be eligible for return. Because toothbrushes are personal hygiene items, opened or used products are not normally returnable unless the item arrived damaged, defective, or incorrect. For ordinary returns, customers arrange and pay for return shipping. Pet Gentleman covers return shipping for damaged or incorrect items. Do not send an item back before receiving return instructions.