Start a request
Contact Pet Gentleman within 30 days of delivery with the order number and checkout email. Explain the reason for the request before sending any item back.
Unopened and unused items
An unopened, unused item in its original condition may be eligible for return after support reviews the request and provides instructions.
Opened or used toothbrushes
Because toothbrushes are personal hygiene items, opened or used products are not normally returnable. This limitation does not prevent review of an item that arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Send clear photos, the order number, checkout email, and a description of what arrived. Keep the product and packaging until support confirms the next step.
Return instructions
Do not mail an item without return authorization or instructions. Support will explain whether shipment is required and how the return should be addressed.
Return shipping
Customers arrange and pay for return shipping for ordinary returns. Pet Gentleman covers return shipping for items that arrived damaged or incorrect. Contact support before buying postage or mailing an item; we will provide the return instructions.
Approved refunds
Approved refunds are sent to the original payment method when possible. Banks and payment providers control how long a processed credit takes to appear.
Exchanges and replacements
When appropriate and available, support may offer a replacement or other resolution for an incorrect, damaged, or defective item.
Order cancellation
Contact support as soon as possible. Cancellation cannot be guaranteed after fulfillment or shipment has started.
Brushing plan
The optional email brushing plan has no separate cash value. It can be paused or unsubscribed from without returning a physical product.