Privacy, in plain language

Privacy policy

What information we handle when you browse, order, contact us or receive your 28-Day Adaptation Plan — and the choices you have.

Last updated October 24, 2026.

Overview

This policy explains the information Pet Gentleman may handle when you browse the website, place an order, contact support or receive your 28-Day Adaptation Plan.

Information you provide

Your name, email, billing and shipping details, order information, account details, support messages, and — if you choose to share them at checkout — your pet's name and whether you have a cat or a dog, used to personalize your plan.

Information collected automatically

The site and its service providers may receive device, browser, IP address, cookie, referral, page-view, interaction and approximate location information needed for security, functionality, measurement and troubleshooting.

How information is used

To process and deliver orders, operate accounts and checkout, respond to support, prevent misuse, maintain and measure the website, meet legal obligations, and send the plan emails you asked for.

Payments

Payments are processed by the payment providers shown at checkout. We never see or store full card numbers.

Cookies and analytics

Cookies and similar technologies support your cart, account sessions, preferences, security and analytics. You can limit cookies in your browser, but disabling essential storage may affect checkout.

We use Google Analytics to understand website visits and interactions, including pages viewed, referral sources, browser and device information, approximate location, products viewed, cart changes, checkout starts and confirmed purchases. Purchase statistics include an order reference, product information and amounts, but not your name, email, address or payment credentials. Analytics loads after you choose Allow analytics. You can decline or withdraw using Cookie choices. Google advertising personalization is disabled in this installation. Learn how Google uses data from sites using its services.

Service providers

Hosting, ecommerce, payment, email, analytics, security, support and delivery providers process information only as needed to perform their services. We don't sell your personal information.

Plan emails and your choices

Plan emails are optional and every one includes an unsubscribe link. Order-related emails may still be sent when needed to complete your purchase or provide support.

Retention and security

We keep information only as long as reasonably necessary for the purpose it was collected, our business records, dispute resolution, fraud prevention and legal obligations. No online system can promise absolute security.

Your requests

You can ask us to access, correct or delete information connected to your order, account or plan, or to change your email preferences, by writing to contact@petgentleman.com. We may need to verify your request and retain information when required or permitted by law.

Children and international use

Our store is intended for adults. We don't knowingly collect information from children. If information is processed outside your region, protections may differ from those in your home jurisdiction.