Overview
This policy explains the categories of information Pet Gentleman may handle when you browse the website, place an order, contact support, or activate an optional brushing plan.
Information you provide
This may include your name, email, billing and shipping details, order information, account details, support messages, product preferences, and brushing-plan settings.
Information collected automatically
The site and its service providers may receive device, browser, IP address, cookie, referral, page-view, interaction, and approximate location information needed for security, functionality, measurement, and troubleshooting.
How information is used
We may use information to process orders, deliver products, operate accounts and checkout, respond to support, prevent misuse, maintain the website, measure performance, meet legal obligations, and send requested reminders or communications.
Payments
Payment information is processed by the payment services available at checkout. Pet Gentleman does not intentionally publish or display full payment-card numbers. Payment providers handle information under their own terms and privacy practices.
Service providers and sharing
Hosting, ecommerce, payment, email, analytics, security, customer-support, and delivery providers may process information needed to perform their services. We do not describe routine service-provider processing as a sale of a customer list.
Brushing plan and email choices
The brushing plan is optional. Reminder messages include a manage or unsubscribe option. Transactional messages about an order may still be sent when needed to complete the purchase or provide support.
Retention and security
Information is kept for as long as reasonably necessary for the purpose collected, business records, dispute resolution, fraud prevention, and legal obligations. No online system can promise absolute security.
Your choices and requests
You may ask about access, correction, deletion, or communication preferences associated with your order, account, or brushing plan. We may need to verify the request and retain information when required or permitted by law.
Children and international use
The store is intended for adults making purchases. We do not knowingly request children to create customer accounts. If information is processed outside your region, protections may differ from those in your home jurisdiction.
Changes to this policy
We may update this policy when website practices, services, or legal requirements change. The date at the top shows the latest published revision.